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The Snap IT support team at work in the office

cyber. completely defended.

Secured by default, no compromises. A layered approach of tools and training to keep your business safe.

Our approach

security is default, not an option or an upsell.

Most IT providers sell basic IT, then charge extra to actually keep you safe — bronze, silver, gold; the bits that defend you sit behind the paywall. We don’t play that game. Our package includes everything a business needs to keep attackers out — like an onion, in several layers. 🧅

What you have now

Basic antivirus
Windows MFA
Default firewall
Yearly training video
Gut-feel passwords
Hope
What you may not have
24/7 SOC EDRGold
Managed SIEMGold
Advanced email filteringSilver
DMARC monitoringSilver
Conditional accessSilver
Password managerSilver
Phishing simulationsGold
Ongoing trainingSilver
Dark-web monitoringGold
Incident response planGold
Cyber Essentials PlusGold
Posture reviewsSilver

With Snap IT

Watched 24/7.
Layered defence, monitored continuously, tested regularly — not a tick-box.
💭
Good to know As threats change, we change — continually developing our security blueprint and tooling.
What we include

in a nutshell, our layers.

Four layers of defence — people, devices, accounts and data. Hover any card to see what it covers.

Hover to flip

People 👨👩

Phishing simulations

Realistic phishing campaigns — with coaching for click-throughs, not public shaming.

Awareness training

Bite-sized, ongoing security training that doesn’t bore people — with reporting auditors love.

Risk-based reporting

Per-person and per-team risk scoring — so leaders know who’s on top of it.

Breach drills

Tabletop exercises walking your senior team through a realistic breach scenario — once a year, properly run.

Security policies

Clear, practical security policies written for your business — and the culture to make them stick, not a PDF nobody reads.

Joiner & leaver control

Accounts, access and devices set up the day someone starts and fully revoked the day they leave — no orphaned logins left behind.

Devices 💻

24/7 SOC EDR

Managed EDR with a 24/7 SOC actually doing the response — not just shipping alerts to your inbox.

Encryption at rest

BitLocker / FileVault enforced and key-escrowed centrally — lose a laptop, lose nothing else.

Automated patching

OS, browser and third-party app patching deployed and verified — with reporting, so you can prove it.

Device control

USB controls, app-control and removable-media policy — only trusted devices get near your business.

Mobile device management

Phones and tablets enrolled, secured and remotely wipeable — company data stays protected even on personal devices.

Web & DNS filtering

Malicious and risky sites blocked at the DNS layer — stopping threats before they ever reach the device.

Ransomware rollback

If ransomware ever runs, affected files are rolled back to a clean state automatically — minutes of disruption, not days.

Vulnerability scanning

Regular internal and external scans surface weaknesses before attackers do — prioritised and fixed, not just listed.

Accounts 🔒

MFA enforcement

Multi-factor authentication switched on across every account that matters — not just the obvious ones.

Conditional access

Sign-in rules based on device, location and risk — so attackers can’t just log in from anywhere with a stolen password.

SSO & identity

Single sign-on across Microsoft 365 and major business apps, with proper lifecycle when people join or leave.

Password manager

An enterprise password manager rolled out properly, so staff stop reusing ‘Summer2024!’ across everything.

Privileged access control

Admin rights stripped from everyday accounts and granted only when needed — shrinking what an attacker can do with one stolen login.

Identity threat detection

Suspicious sign-ins, impossible travel and risky behaviour flagged and shut down automatically — before an account takeover spreads.

Data & network 📂

Backup & recovery

Daily backups of mail, files, Teams and servers — tested regularly, with documented restore times.

Managed SIEM

Log collection and correlation across endpoints, M365 and infrastructure — anomalies spotted, not just stored.

Dark-web monitoring

Continuous scanning of breach dumps for your credentials — flagged the moment they show up.

Cyber Essentials Plus

Get certified and stay certified — we run the controls, gather the evidence and support the audit.

Email security

Advanced filtering that strips out phishing, spoofing and malicious attachments before they ever hit the inbox.

Monitored DMARC

SPF, DKIM and DMARC set up and actively monitored — so criminals can’t send email pretending to be you.

Firewall & network

Business-grade firewalls configured, monitored and kept current — with segmented networks that contain any breach.

Data loss prevention

Policies that stop sensitive data — card numbers, client records — being emailed or shared where it shouldn’t be.

💭
Good to know We’re the only local provider — and one of the few in the market — running a layered security stack this strict by default.
One comprehensive package

two ways we support you.

One honest package, no upsells, and a choice in how we work with you. Hand your IT over to us completely, or let us work alongside the team you already have. Either way, it's the same people who get to know your business.

Fully Managed

we become your it department.

End-to-end ownership of your support, devices, network and security, all wrapped into one comprehensive package.

  • unlimited helpdesk and on-site support
  • device, server and network management
  • layered cyber security, built in
  • one bill, one number, no upsells
Fully Managed IT
Co-Managed

we work alongside your team.

Keep the internal IT team you have and add the capacity, specialist skills and cover you need, exactly when you need it.

  • overflow helpdesk and holiday cover
  • project and migration support
  • security uplift and posture reviews
  • specialist tooling and vendor access
Co-Managed IT
Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

🧠

Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

🧑🏻‍💻

Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.
Common questions

questions we get a lot.

Do we really need all this — aren’t we too small to be a target?
Yes — and being small is exactly why. Smaller businesses are a favourite target precisely because they tend to have lighter defences and less ability to fight back than a big name. For an attacker it’s simple maths: if they can break in, get paid and move straight on to the next one, doing that over and over is hugely profitable. You don’t have to be a household name to be worth their time — you just have to be reachable.
Why isn’t our anti-virus enough?
Traditional anti-virus only recognises threats it has seen before. The trouble is, most modern attacks are brand new or cleverly disguised — so your anti-virus simply doesn’t know what it’s looking at and lets it through. Our Endpoint Detection & Response (EDR) is different: it analyses behaviour in real time, backed by a 24/7 Security Operations Centre (SOC), and stops a threat before it ever becomes a problem.
Our insurer or a client wants proof we’re secure — can you help?
Absolutely. Cyber insurers and larger clients increasingly want evidence that your security is up to scratch — and in most cases, simply being with us already puts you comfortably past what they’re asking for. We’ll get you up to standard, gather the evidence and help you answer the questionnaires with confidence.
Aren’t we already covered by Microsoft 365?
Not out of the box. Microsoft 365 isn’t secure by default — locking it down properly takes real work, and it’s work most providers skip. A common example: many never switch on Conditional Access, which means anyone, anywhere in the world can attempt to log in — leaving your data and your business exposed to the whole internet. We go further: we enforce Conditional Access to block sign-ins from outside the UK and untrusted locations, turn on MFA everywhere, harden the tenant and monitor it around the clock — turning M365 from a soft target into a properly defended one.
How fast do you respond to critical incidents?
Your Microsoft 365 and devices are watched around the clock by a 24/7 Security Operations Centre (SOC). The moment it spots something off, it automatically isolates the affected account or device to stop it spreading — then we step in and remediate, following our own tried-and-tested playbooks. In practice that’s usually within a few minutes of the alert during office hours, and as quickly as possible out of hours.
How is this priced?
It isn’t an add-on or an optional extra — it’s built into our Fully Managed and Co-Managed plans as standard. One all-inclusive fee, security included.