What we do
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The Snap IT support team at work in the office

branch IT. completely sold.

Keeping your branches safe, secure and supported. Buyer details, seller records and mortgage information are exactly what attackers want, so we protect them with enterprise-grade security wrapped into one straightforward monthly package.

Our approach

chains don’t wait.

Every client hands you their most personal information — bank details, ID documents, proof of address, mortgage paperwork. One breach and that trust is gone, along with your reputation. We get the pace of the job. Chains don’t wait, viewings don’t reschedule themselves, and a system outage can cost you a sale. Our support keeps your branches running whether you’re at the desk, out on a viewing, or working from home.

What you have now

Branch CRM
M365 mail
AML & KYC files
Vendor docs
Mobile signing
Multiple branches
What you may not have
Resilient connectionGold
4G/5G failoverSilver
Cloud VoIPSilver
Branch SD-WANGold
AML data retentionGold
Encrypted file sharingSilver
Phishing testsGold
Conditional accessSilver
Daily M365 backupSilver
Cyber Essentials PlusGold
Mobile-first MDMSilver
Strategic planningGold

With Snap IT

Branches & pockets.
Every branch online, every phone follows, every AML file safe — sale completed.
What we include

one package packed with everything agencies need.

No quarterly upselling disguised as reviews, no sales people — just fast, personalised support, enhanced security, value and strategy.

Hover to flip

Always on, wherever you are

CRM & portals

Reapit, Alto, Vebra, Jupix and the portal integrations — managed end to end so negotiators sell, not troubleshoot.

Mobile-first

iPads and phones configured for viewings and valuations — same security as at desk.

Hybrid & home

Same setup at desk, at home and on the road — no fiddling with different logins.

Branch IT

Each branch on a local network with central admin — one place to update policies, not ten.

Client data, properly protected

Encryption everywhere

Buyer and seller information, mortgage details and proof of ID encrypted at rest and in transit.

Conditional access

Sign-in rules around device, location and risk — so a stolen password isn’t enough.

24/7 monitoring

A managed SOC watching the systems where customer data lives.

Staff training

Bite-sized, ongoing training so a lost phone or a phishing email doesn’t turn into a data breach.

Branches that stay open

Business broadband

Fibre to every branch, sized properly, monitored 24/7, replaced before staff complain.

4G/5G failover

Cellular failover at each branch — line drops, kit fails over, business carries on.

SD-WAN

Multi-branch agencies get smarter connectivity across sites for better performance and one dashboard.

Cloud VoIP

One platform, one number per agent, calls follow them from desk to car to viewing.

Strategy & partnership

Dedicated account manager

A real person who learns the agency and the branches.

Quarterly reviews

Performance, risk and roadmap reviewed with the MD — per branch where it helps.

Saturday planning

We don’t do anything risky on a Saturday or the day a chain completes.

Vendor & budget

Predictable monthly cost, vendor-neutral advice, no upsells.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

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Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.