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The Snap IT support team at work in the office

IT support in Cambridge.

Fully-inclusive IT and cyber security for Cambridge and Cambridgeshire businesses — remote-first speed, scheduled on-site, same named engineers.

Our approach

East Anglia's tech corridor, properly supported.

Cambridge runs on tech — biotech, software, research, scaling SaaS. We bring layered cyber security and Microsoft 365 expertise to businesses that take their IT seriously, with the kind of strategic thinking growing companies actually need.

Where Cambridge businesses are

Cambridge CBD
CB1 / CB2
Science Park
St John’s Innovation
Addenbrooke’s
West Cambridge
What you should expect
Scheduled on-siteSilver
Remote-first speedGold
Named engineersSilver
On-call out-of-hoursSilver
SLA-backed responseGold
Cloud-first designGold
Microsoft 365 depthSilver
Azure & IntuneGold
M365 backupSilver
Cyber Essentials PlusGold
Strategic planningGold
Growth roadmapsSilver

With Snap IT

Cambridge. Cloud-first.
Remote-first by design with scheduled on-site — sized to how Cambridge actually works.
What we include

what Cambridge businesses get from us.

Everything a Cambridge business needs to scale, in one inclusive package — cloud-first by default, with deep Microsoft 365 expertise.

Hover to flip

Day-to-day IT

Helpdesk & remote

Named engineers, remote-first response, with scheduled on-site for Cambridge sites.

Device management

Laptops, desktops and servers monitored, patched and swapped fast.

Network & Wi-Fi

Switches, firewalls and Wi-Fi designed for uptime and managed end to end.

Procurement

Hardware sourced, configured and lifecycled — couriered direct.

Cyber security

24/7 SOC EDR

A managed Security Operations Centre watching every endpoint round the clock.

Email & MFA

Advanced filtering and MFA enforced across every account that matters.

Phishing tests

Realistic simulations and bite-sized training to keep your team sharp.

Cyber Essentials Plus

Required by more research and SaaS supply chains every year. We get you there.

Microsoft 365 & cloud

Microsoft 365

Identity, Exchange, Teams and SharePoint set up properly and kept tidy.

Daily M365 backup

Mail, files, Teams and SharePoint backed up outside Microsoft.

Azure & Intune

Cloud workloads and device policies designed where it fits.

Disaster recovery

Documented DR plans, tested regularly, with clear restore times.

Strategy

Dedicated account manager

A real person who learns your business and shows up.

Quarterly reviews

Performance, risk and roadmap reviewed with leadership.

Growth roadmap

A rolling plan that scales with hiring and product milestones.

Budget & vendor

Predictable monthly cost, vendor-neutral advice, no upsells.

Experience our way

Service the way it should be.

Snap IT covers Cambridge from Rosebery Business Park, Poringland, Norwich — serving Cambridgeshire remote-first with scheduled on-site. We’re typically a 90 mins drive from Cambridge, with engineers in the area for scheduled visits. Surrounding areas we cover include Ely, Newmarket, Huntingdon, St Neots, St Ives, Saffron Walden, March, Wisbech, Royston, Histon, Sawston, Burwell.

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Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.
Common questions

questions we get a lot.

Where is your nearest office to Cambridge?
Our HQ is in Poringland just south of Norwich. We support Cambridge remote-first with scheduled on-site — the right shape for most modern Cambridge businesses.
How fast can a Snap IT engineer be on-site in Cambridge?
For everyday support we work remote-first — minutes to respond, hours to resolve. For on-site we schedule visits as needed, with same-week typical and faster for projects.
Do you cover Ely, Newmarket and the surrounding area?
Yes — we work across Cambridgeshire including Ely, Newmarket, St Neots, Huntingdon and the Fens.
How much does IT support cost in Cambridge?
One inclusive monthly fee per user, no add-ons. We’ll size it from your headcount, sector and current stack on a 10-minute call.
Are you good at Microsoft 365 and Azure?
Yes — cloud-first is the Snap IT default. Identity, Intune, Conditional Access, M365 governance and Azure design are core to every Cambridge engagement.