What we do
About Contact Get started
The Snap IT support team at work in the office

fully managed. completely covered.

Unlimited support. Security included as default. One flat monthly fee. No upsells.

Our approach

our package, the only one you need.

We’re not like the others with three-tier packages: bad, better, and overpriced. The bits that actually keep you safe — backup, security, strategy — sit behind the Silver and Gold paywall. With us, they’re in by default.

What you have now

IT supportBronze
Ad-hoc chargesBronze
Basic antivirusBronze
Microsoft 365 licencesBronze
Phone systemBronze
What you may not have
Backup & recoverySilver
24/7 SOC EDRGold
Email filteringSilver
MFA enforcementSilver
Patching & monitoringSilver
Security trainingGold
Phishing testsGold
Password managerSilver
Monitored DMARCGold
Dark-web monitoringGold
Included changesGold
Strategy & visionGold

With Snap IT

One package.
One bill. One number. Everything in.
What we include

everything we do, in one place.

Twenty-four services across six pillars — all part of the same flat monthly fee. Hover any card to see what it covers.

Hover to flip

Day-to-day support

Helpdesk & on-site

Real engineers, fast. Remote in minutes, on-site when needed — both included.

Device & server

Laptops, desktops and servers monitored, patched, encrypted — swapped fast when one dies.

Network & Wi-Fi

Switches, firewalls and Wi-Fi designed for uptime, monitored and managed end to end.

Procurement

Hardware sourced, configured and lifecycled. One bill, transparent pricing.

Cyber security

24/7 SOC EDR

A managed SOC watching every endpoint round the clock — response, not just alerts.

Email & MFA

Advanced email filtering and MFA enforced across every account that matters.

Phishing tests & training

Simulated phishing campaigns and bite-sized awareness training to keep your team sharp.

Dark-web & DMARC

Continuous monitoring of breach dumps for your credentials, plus a watched DMARC posture.

Microsoft 365 & cloud

Microsoft 365

Identity, Exchange, Teams and SharePoint set up properly and kept tidy.

Teams & SharePoint

Collaboration, files, channels and permissions structured so they don’t turn into a mess.

Azure & Intune

Cloud workloads on Azure and device policies in Intune — designed where it actually fits.

Identity & Entra

Sign-in policies, conditional access and least-privilege roles across every account.

Backup

M365 backup

Daily backups of mail, files, OneDrive, SharePoint and Teams — outside of Microsoft.

Server & device backup

Image-level backup of servers and key endpoints, with offsite copies and retention you can prove.

Disaster recovery

Documented DR plan tested regularly, with clear RTO/RPO and a known path back to live.

Restore testing

We restore from backups regularly — not just take them. Untested backups don’t count.

Compliance

Cyber Essentials Plus

Get certified and stay certified — controls, evidence and audit support, all included.

Audit documentation

Asset registers, policy library and control evidence, kept current and audit-ready.

GDPR alignment

Data mapping, retention policies and breach-response process tied to your real workflows.

Posture reviews

Quarterly security-posture review with scoring and a clear plan for what to fix next.

Strategy & roadmap

Account manager

A dedicated account manager who knows your business and shows up — not just a ticket queue.

Quarterly reviews

Four hours, four times a year, looking at performance, risk, security and what’s coming.

12-month roadmap

A rolling 12-month plan so IT decisions are deliberate, not reactive.

Budget & vendor planning

Predictable monthly budgeting and vendor-neutral advice on what’s worth spending on.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

🧠

Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

🧑🏻‍💻

Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
Target 30 mins · SLA 4 hrs
100%
Avg resolution
13 mins
Target same day · SLA 2 days
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.
Common questions

questions we get a lot.

How quickly can you start supporting us?
We deliberately take on just one new client a month. That way we can really get to know your business, migrate everything across to us properly, and deliver exceptional service from day one — not a rushed handover. Because of that, onboarding slots are booked in advance: we’re currently taking bookings for next month, so it’s best to get in touch early to secure your place.
Is cyber security really included, or is it an upsell?
Included — properly. Endpoint protection, email filtering, MFA, patching, backup, training and dark-web monitoring are all part of the same flat fee. We don’t sell “Bronze / Silver / Gold” tiers.
What are your response and resolution times?
Our internal targets are deliberately tough — respond within 30 minutes and resolve the same day — and in practice we beat them comfortably. Last quarter we averaged just 4 mins to respond and 13 mins to resolve, with 100% of tickets handled inside SLA. For the record, the formal SLA on a standard P4 ticket is 4 hours to respond and 2 working days to resolve — but with our track record, you’ll almost certainly never see those limits.
Is there a long contract?
We start with a standard 12-month agreement — long enough for us both to get a proper feel for each other. After that, most clients move to a 24- or 36-month term, which locks in their pricing and protects them from increases as we add new software to their stack. We never raise your price mid-term for additional, complementary services we bring in; the only change is a single annual adjustment in line with RPI. And if you’d rather not commit to a longer term once the first year is up, that’s fine — you can stay on a monthly rolling basis — however, this is more expensive in the longer term.
How does pricing work?
We price IT support the way it should be priced: one all-inclusive fee per user, per month. The whole stack — support, security, backup and strategy — is built into that single number, rather than sold back to you as a string of add-ons. Plenty of providers sell you “IT support” and then charge separately for the things that actually keep you running and protected — backup, security and the rest — usually packaged up as Bronze, Silver and Gold plans. With us, it’s all in.
Are there any setup costs?
Yes. Onboarding a new client properly takes a significant amount of work — documenting and auditing your environment, implementing our tooling, liaising with your team and current provider, and usually improving your setup and remediating security issues along the way. This is covered by a one-off, fixed onboarding fee, agreed upfront.
What isn’t included?
Our fully managed package covers far more than most providers bundle in — but a few things naturally sit outside it. Where they do, we agree and fix the price with you upfront, so you’re never caught out by an unexpected bill:
  • Microsoft 365 licences
  • Projects — new hardware, office moves, migrations and infrastructure
  • Certifications — Cyber Essentials and Cyber Essentials Plus
  • Out-of-hours support